Comments on: A Letter of Complaint for Cebu Pacific

By: Rowena

Rowena — Thu, 23 Jun 2011 13:10:59 +0000

Hi! What e-mail address did you send the letter of complaint to? We had a bad experience last Monday with cancelled flight, etc. We want to get our complaint to the topmost management.

Thanks!

By: Jonas

Jonas — Mon, 06 Jun 2011 07:40:47 +0000

Hi Mariefe, I think the best way to do this is to contact CebuPacific via their customer care. You can call their numbers or email them (you’ll see the info in their website). Although I’m not sure if you can get a refund since you were a no-show for your flight. Why did you missed your flight? What do you mean by “off load” ka? It’s clear din kasi sa terms and conditions nila that if you’re a “no-show”, it’ s not their fault which means they’re not obligated to refund you the ticket that you failed to use.

By: mariefe yamaro

mariefe yamaro — Mon, 06 Jun 2011 04:42:34 +0000

goodam mam/sir..tanong ko lng po..flight ko po kgabie papuntang singapore tapos po d po ako natuloy kasi po off load po ako..ngayon,gusto ko pong pa-refund yong ticket ko na papuntang singapore..sayang po kasi eh..eh d ko naman po nagamit..san po pwedeng ma-refund ito..pls lng po kaylangan ko pong malaman ang sagot kong san ko po pwdeng makuha…by the way,this is mariefe yamaro..flight ko po kagabi is flight 5J 807..

By: Shu an

Shu an — Fri, 27 Aug 2010 13:21:07 +0000

Hi!im currently experiencing a problem with cebu pacific.they charged to my credit card a booking that i made online, that was stated cancelled after all attempts. I didnt receive any email from them that my booking was confirmed nor receive any etickets. Things got worse bcoz the passenger was able to get on board using the reservation that was charged to my card.as to the source of the ticket is still unknown because the ticketing office is denying the claim of the passenger that he got it from them. Their defense now is that the booking i made was confirmed.but the weird thing about theconfirmed booking, the data stated is inconsistent with the data i inputted.they cannot explain why the data are not the same. As ofnow my case is pending. The company is not doing anything to solve the case.

By: dhongcueto

dhongcueto — Wed, 06 Jan 2010 16:04:54 +0000

As of this writing, none from DTI nor cebu pac replied to my concern. Up to now i still have 13k floating charge assessed by cebupac on my credit card.

Can anyone help me if i’m not getting help from anyone?

FYI – i emailed all the contacts i saw on your blog and even included DTI, still no response. This has been on going since Dec 11- believe it or not!

Dhong