Comments on: A Letter of Complaint for Cebu Pacific

By: elio

elio — Thu, 15 Mar 2012 11:10:34 +0000

i just booked my return flight march 18 2012 and then i double checked it to make it sure!, then when i got the itenarary reciept the date changed to march 19. then less5 min. i called thier hotline and they want to charged me of changing date/booking fee about 2,400 pesos that it wasnt my fault, thier system online WEBISTE sucks. CEBU FUCKCIFIC EVERYONE LIES!

By: Minerva Torres

Minerva Torres — Thu, 23 Feb 2012 05:17:10 +0000

I would just like to make a complain about this incident happened last February 19,2012 on MLA-KALIBO FLT. 5J 339.This agent who is with us in the coach while transferring us going to the aircraft to Kalibo hold my husband for he saw his one eye red thought that it is a sore eyes. My husband is a police which is doing midnight shift that time he came from duty so from Pasig to Terminal 3 he decided to take a nap as a result his eye turned red. My husband told it to him the agent boastfully replied “kahit presidente ka pa! buti sana kung kayo lang laman ng eroplano”, sabay kumpas at hataw niya sa palad niya at gigil na gigil, my sister-in-law and I also speak to him and almost beg him to allow my husband for this is a family outing that we are all going to but he did not allow him to take the flight. Given that my husband “if” had a sore eyes that time he should take him to the clinic and confirmed it first rather that deciding to offload him right then and there. And to the agent as far as i know he should talk to us and explain to us politely and discreetly in a professional way the problem but he humiliated my husband in front of other passengers and saying those unnecessary words which are so rude! he should know what is the meaning of customer service for he doesn’t have it .We wasn’t able to get the name of the agent but I know that in the daily flight report you do have all the list of the agents name on duty that time on certain flights with their specific posts or assignments! I don’t want other passengers experience this rudeness. One agent can ruined the company’s name because of service failure. I don’t have anything against the company all I want is to have a feedback about this complain and ma refund ang binayad sa ticket. I am also hoping for your cooperation for this matter. Thank u very much.

Mrs. Minerva Torres

By: baclig vjn

baclig vjn — Thu, 16 Feb 2012 17:43:23 +0000

sir ano email address ng contact sa cebu pacific for complaints?

By: Rowena

Rowena — Thu, 23 Jun 2011 13:10:59 +0000

Hi! What e-mail address did you send the letter of complaint to? We had a bad experience last Monday with cancelled flight, etc. We want to get our complaint to the topmost management.

Thanks!

By: Jonas

Jonas — Mon, 06 Jun 2011 07:40:47 +0000

Hi Mariefe, I think the best way to do this is to contact CebuPacific via their customer care. You can call their numbers or email them (you’ll see the info in their website). Although I’m not sure if you can get a refund since you were a no-show for your flight. Why did you missed your flight? What do you mean by “off load” ka? It’s clear din kasi sa terms and conditions nila that if you’re a “no-show”, it’ s not their fault which means they’re not obligated to refund you the ticket that you failed to use.