Comments for Community Man http://jonasdelosreyes.com Random thoughts & deliberate clicks of a social media sidekick Fri, 27 Aug 2010 13:21:07 +0000 hourly 1 http://wordpress.org/?v=3.0.1 Comment on A Letter of Complaint for Cebu Pacific by Shu an http://jonasdelosreyes.com/2008/11/17/a-letter-of-complaint-for-cebu-pacific/comment-page-1/#comment-213 Shu an Fri, 27 Aug 2010 13:21:07 +0000 http://jonasdelosreyes.com/?p=311#comment-213 Hi!im currently experiencing a problem with cebu pacific.they charged to my credit card a booking that i made online, that was stated cancelled after all attempts. I didnt receive any email from them that my booking was confirmed nor receive any etickets. Things got worse bcoz the passenger was able to get on board using the reservation that was charged to my card.as to the source of the ticket is still unknown because the ticketing office is denying the claim of the passenger that he got it from them. Their defense now is that the booking i made was confirmed.but the weird thing about theconfirmed booking, the data stated is inconsistent with the data i inputted.they cannot explain why the data are not the same. As ofnow my case is pending. The company is not doing anything to solve the case. Hi!im currently experiencing a problem with cebu pacific.they charged to my credit card a booking that i made online, that was stated cancelled after all attempts. I didnt receive any email from them that my booking was confirmed nor receive any etickets. Things got worse bcoz the passenger was able to get on board using the reservation that was charged to my card.as to the source of the ticket is still unknown because the ticketing office is denying the claim of the passenger that he got it from them. Their defense now is that the booking i made was confirmed.but the weird thing about theconfirmed booking, the data stated is inconsistent with the data i inputted.they cannot explain why the data are not the same. As ofnow my case is pending. The company is not doing anything to solve the case.

]]> Comment on Blog, Interrupted by Tweets that mention Community Man – Blog, Interrupted -- Topsy.com http://jonasdelosreyes.com/2010/08/18/blog-interrupted/comment-page-1/#comment-211 Tweets that mention Community Man – Blog, Interrupted -- Topsy.com Wed, 18 Aug 2010 11:16:32 +0000 http://jonasdelosreyes.com/?p=418#comment-211 [...] This post was mentioned on Twitter by Jonas de los Reyes, Jonas de los Reyes. Jonas de los Reyes said: Blog, Interrupted - http://bit.ly/cv0qFm [...] [...] This post was mentioned on Twitter by Jonas de los Reyes, Jonas de los Reyes. Jonas de los Reyes said: Blog, Interrupted – http://bit.ly/cv0qFm [...]

]]> Comment on It's Community Manager Appreciation Day! by Community Man – Blog, Interrupted http://jonasdelosreyes.com/2010/01/26/its-community-manager-appreciation-day/comment-page-1/#comment-210 Community Man – Blog, Interrupted Wed, 18 Aug 2010 10:28:13 +0000 http://jonasdelosreyes.com/?p=410#comment-210 [...] funny how the last post I wrote was about Jeremiah Owyang’s declaration of “Community Manager Day”, well he is in Manila right now as one of the main speaker’s of IMMAP’s 4th Summit!  I [...] [...] funny how the last post I wrote was about Jeremiah Owyang’s declaration of “Community Manager Day”, well he is in Manila right now as one of the main speaker’s of IMMAP’s 4th Summit!  I [...]

]]> Comment on A Letter of Complaint for Cebu Pacific by dhongcueto http://jonasdelosreyes.com/2008/11/17/a-letter-of-complaint-for-cebu-pacific/comment-page-1/#comment-166 dhongcueto Wed, 06 Jan 2010 16:04:54 +0000 http://jonasdelosreyes.com/?p=311#comment-166 As of this writing, none from DTI nor cebu pac replied to my concern. Up to now i still have 13k floating charge assessed by cebupac on my credit card. Can anyone help me if i'm not getting help from anyone? FYI - i emailed all the contacts i saw on your blog and even included DTI, still no response. This has been on going since Dec 11- believe it or not! Dhong As of this writing, none from DTI nor cebu pac replied to my concern. Up to now i still have 13k floating charge assessed by cebupac on my credit card.

Can anyone help me if i’m not getting help from anyone?

FYI – i emailed all the contacts i saw on your blog and even included DTI, still no response. This has been on going since Dec 11- believe it or not!

Dhong

]]> Comment on A Letter of Complaint for Cebu Pacific by dhongcueto http://jonasdelosreyes.com/2008/11/17/a-letter-of-complaint-for-cebu-pacific/comment-page-1/#comment-165 dhongcueto Wed, 23 Dec 2009 20:20:08 +0000 http://jonasdelosreyes.com/?p=311#comment-165 Hi there, i've been searching on line as to where and who i can express my fraustration regarding the service i received from cebu pacific, today is the xmas eve and i'l be spending a very lonely xmas alone here in cebu, i will definitely miss my nochebuena with my family and with my sister who recently arrived from baharain. I'll be attaching my email adressed to their chairman (cebupac) i really think he will not reply, good thing i was able to bump into your email and will get all the email addressess here then send an email to their company. Hi MrXXXXXXXX I personally think it’s inappropriate for me to send you an email, unfortunately none from your ccompany were able to assist me. I just hope this email reaches you. I would like to think that I’m a valued customer of cebu paficific for the longest time. I used to live in Manila but I’m now assigned here in cebu for good. Every time I visit my parents I use your airline for transportation so far I received the best service from your company. Since xmas is fast approaching, last weel I decided to book my flight using your online website. I recived an initial email that it was on hold then later on it’s cancelled based on the email. Now I decided to go directly to your ticketing office in robplace cebu, I used my card but it wasw declined, I called up my bank and I found out that it was overlimit because your airline charged me 3 times the amount of the ticket price( 13thou). I went to a frnd who works in that branch and printed me a copy of a doc that shows all my attempt wasn’t charged, but you are holding on to that money. I’ve talked to more than 20 agents from your company and even some supervisor but they are all giving me diff timeframes and information. I need to leave today for manila because I need to be with them this xmas, this will be the worst xmas I’ll ever have I this matter cant be fixed, as of this writing I’m talking to your supervisor ( XXXXXXX) we will have another 3 way conversion with hsbc. A few minutes ago I tried calling and I was able to talk to someone, a girl- when I requested for a supervisor she placed me on hold then hung up on me- is this the kind of customer service you train you people? This is unbelievable. I hope you can help me out, I’m begging for your help sir. If this will not be resolved I will, I will let each and every person I know how bad your service and how you ruined my Xmas. I’ve been working for more than 5 years in customer care but and we don’t treat our customrs this way. I’m hoping you all provide feedback to those agents who treated me like hell. I will not stop untill I get a resolution on this issue, I think that you are the person in authority to resolve my case. I’m beggging for your help Your Valued Customer Dhong Cueto My old email sent last week: Hi, i booked a flight online last monday, i used your online access and used my HSBC credit card. When i confirmed my flight details i recieved a confirmation from Cebu pac email that it was cancelled. When i called my bank it was under a floating charge thre times the amount. I need to go home to my province. Please credit back my money on my card or i'll escalate this complaint to my lawyer. I've been given too many inaacurate information by your operator. I work in the same business and releasing auth should be easy and real time. I've been a valued and customer of your airlines for the longest time. I need you to investigate and help me out on this. according to my bank i will still be assessed of an overlimit fee plus other charges. According to my bank you need to send to send a credit memo in order for the funds to be released. Please do not delay this i've been trying to resolve this for 1 week. For your urgent response. Reference number of the series of complaints I submitted: NO RESPONSE UP TO NOW!!! Thank you for your feedback. Your Reference Number for this transaction is GSAS0000604780-09. This will automatically be sent to our system. Please allow us at least seven (7) days to investigate your concern. Rest assured that our representative will get back to you. Thank you for your feedback. Your Reference Number for this transaction is GSAS0000604782-09. This will automatically be sent to our system. Please allow us at least seven (7) days to investigate your concern. Rest assured that our representative will get back to you. Thank you for your feedback. Your Reference Number for this transaction is GSAS0000605068-09. This will automatically be sent to our system. Please allow us at least seven (7) days to investigate your concern. Rest assured that our representative will get back to you. Edmundo "Dhong" Cueto Jr. Hi there, i’ve been searching on line as to where and who i can express my fraustration regarding the service i received from cebu pacific, today is the xmas eve and i’l be spending a very lonely xmas alone here in cebu, i will definitely miss my nochebuena with my family and with my sister who recently arrived from baharain.

I’ll be attaching my email adressed to their chairman (cebupac) i really think he will not reply, good thing i was able to bump into your email and will get all the email addressess here then send an email to their company.

Hi MrXXXXXXXX

I personally think it’s inappropriate for me to send you an email, unfortunately none from your ccompany were able to assist me. I just hope this email reaches you.

I would like to think that I’m a valued customer of cebu paficific for the longest time. I used to live in Manila but I’m now assigned here in cebu for good. Every time I visit my parents I use your airline for transportation so far I received the best service from your company. Since xmas is fast approaching, last weel I decided to book my flight using your online website. I recived an initial email that it was on hold then later on it’s cancelled based on the email. Now I decided to go directly to your ticketing office in robplace cebu, I used my card but it wasw declined, I called up my bank and I found out that it was overlimit because your airline charged me 3 times the amount of the ticket price( 13thou). I went to a frnd who works in that branch and printed me a copy of a doc that shows all my attempt wasn’t charged, but you are holding on to that money. I’ve talked to more than 20 agents from your company and even some supervisor but they are all giving me diff timeframes and information. I need to leave today for manila because I need to be with them this xmas, this will be the worst xmas I’ll ever have I this matter cant be fixed, as of this writing I’m talking to your supervisor ( XXXXXXX) we will have another 3 way conversion with hsbc.

A few minutes ago I tried calling and I was able to talk to someone, a girl- when I requested for a supervisor she placed me on hold then hung up on me- is this the kind of customer service you train you people? This is unbelievable. I hope you can help me out, I’m begging for your help sir.

If this will not be resolved I will, I will let each and every person I know how bad your service and how you ruined my Xmas. I’ve been working for more than 5 years in customer care but and we don’t treat our customrs this way. I’m hoping you all provide feedback to those agents who treated me like hell.

I will not stop untill I get a resolution on this issue, I think that you are the person in authority to resolve my case. I’m beggging for your help

Your Valued Customer

Dhong Cueto

My old email sent last week:

Hi, i booked a flight online last monday, i used your online access and used my HSBC credit card. When i confirmed my flight details i recieved a confirmation from Cebu pac email that it was cancelled. When i called my bank it was under a floating charge thre times the amount. I need to go home to my province.

Please credit back my money on my card or i’ll escalate this complaint to my lawyer. I’ve been given too many inaacurate information by your operator. I work in the same business and releasing auth should be easy and real time.

I’ve been a valued and customer of your airlines for the longest time. I need you to investigate and help me out on this. according to my bank i will still be assessed of an overlimit fee plus other charges. According to my bank you need to send to send a credit memo in order for the funds to be released. Please do not delay this i’ve been trying to resolve this for 1 week.

For your urgent response.

Reference number of the series of complaints I submitted:

NO RESPONSE UP TO NOW!!!

Thank you for your feedback. Your Reference Number for this transaction is GSAS0000604780-09. This will automatically be sent to our system. Please allow us at least seven (7) days to investigate your concern. Rest assured that our representative will get back to you.

Thank you for your feedback. Your Reference Number for this transaction is GSAS0000604782-09. This will automatically be sent to our system. Please allow us at least seven (7) days to investigate your concern. Rest assured that our representative will get back to you.

Thank you for your feedback. Your Reference Number for this transaction is GSAS0000605068-09. This will automatically be sent to our system. Please allow us at least seven (7) days to investigate your concern. Rest assured that our representative will get back to you.

Edmundo “Dhong” Cueto Jr.

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